Intelligent Queue Management

December 4, 2008 I hate queues. It’s why I never went to Disneyland a second time, why I have developed an industrial-sized, alcohol-proof bladder and why I’d rather bank and shop online than do it in a dysfunctional real world environment. Time is a commodity I can’t get more of, my time is valuable, and, for-crying-out-loud, I WANT IT NOW! So I’m tipping that Irisys’ (InfraRed Integrated Systems) Intelligent Queue Management (IQM) system will be hot property in a commercial world attempting to reduce and better allocate human resources without further degrading the customer experience. IQM uses infrared sensors that measure and track numbers and behaviours of customers, and predictive algorithms to work out how many checkouts will be required in 15 and 30 minutes time to meet customer demand. It even sends alerts to managers so they can proactively manage staffing levels in real-time to ensure optimal levels of customer service. If you tell everyone you know about IQM, it will ultimately lead to shorter queues.

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