An experimental computer system analyzes the stress in emergency services callers' voices, to determine which ones require assistance the most urgently
Chances are that if you're calling 9-1-1 (or 9-9-9, or whatever it is where you are), you're not likely to tell the operator that your case isn't all that urgent, and that it can wait. The problem is, sometimes emergency dispatch centers are so overloaded with callers – all of them stating that they need assistance right now – that some sort of system is required in order to determine who should get help first. Dutch researchers claim to have developed just such a system, which analyzes callers' voices to determine how stressed-out they are.
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