IBM’s Watson supercomputer has been riding high for the past couple of years. It won a game of Jeopardy, went to university and did a stint at a cancer lab. But now it’s taking what might seem like a step down with a job in customer service. According to IBM, the current avalanche of information is provoking an oncoming crisis in customer service and the company sees Watson’s advanced learning and data crunching abilities as a solution.
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