Devilishly clever customer service from Mercedes-Benz

June 29, 2005 Direct from the why-didn’t they-think-of-this-sooner department comes the news that Mercedes-Benz Australia will launch a new customer service concept for Australian luxury car buyers early next year when it opens purpose-built sales and service facilities within airport precincts in Melbourne and Sydney. Based on the premise that luxury car owners travel frequently, and will appreciate the convenience of having their car serviced in the “downtime” whilst away, we think it’s very clever and a logical extension of the company’s customer service philosophy. All drop-offs and pick-ups are arranged by a Mercedes-Benz Airport Express valet and instead of sitting in a carpark, your pride and joy is being looked after with all the tender loving care of Mercedes Benz.

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