System that recognizes emotions in people's voices could lead to less phone rage

Nobody likes having to deal with automated telephone services, that say wonderful things like, “You said ‘Beelzebub,’ is that correct?”. Such services may get slightly less annoying, however, thanks to research being carried out at Spain’s Universidad Carlos III de Madrid and Universidad de Granada. A team of scientists from those institutions have created a computer system that is able to recognize the emotional state of a person speaking to it, so that it can alter its behavior to make things less stressful.

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